Photo EVO Northland Dr. Store Hours:
Monday & Friday - 10am-6:30pm
Tuesday & Thursday - 10am-8pm
Wednesday - noon-6:30pm
How do I use Photo Evo?
The first step is to open the online ordering software. Do this by clicking "Download Ordering Software" above. Once this is done you can start using the software. If you are a first time user and need help with the software, Click Here
and go to the video tutorial for additional help. You may also call 616-264-3363 to speak to a customer service representative.
How are my prints delivered to me?
Your prints are shipped using USPS, UPS, or FedEx depending on delivery areas. You may also pick up your orders at either our Northland Drive or 32nd Street production facility.
How much is shipping?
Shipping is FREE – however if your order is under $20.00, there is a flat rate handling charge of $8.00 for images up to 20x20 or a flat rate handling charge of $12.00 for images larger than 20x20. Unmounted prints larger than 20x24 will incur shipping charges. Call customer service if you have any shipping questions. Orders picked up at either the Northland Dr. store or the 32nd St. production facility will not incur this charge.
What do I do if I have a question or problem?
What if i am unhappy with my order?
It is the goal of Photo Evo to add new customers and to keep current customers, so your satisfaction with our products is very important to us. Photo Evo will remake an order and rush it as much as possible if an error has been made by our production facility. Product quality depends upon file size, color space, focus, and your design parameters, things that are beyond our control. Our technicians have decades of experience and a commitment to excellence. In order to circumvent any quality issues, call customer service with your concerns before you place your order as we do not refund.
How long will my order take?
Our service times vary depending on the product ordered. Most take 1-2 days, but our goal is quality and speed, not just speed alone. Some products cannot be rushed, so call customer service with any questions about service time as we do not guarantee service times nor refund if a service time is not met.
How do I cancel or change an order?
Please double check your orders for accuracy before sending. Changes or cancellations are usually not available unless they involve finishing services. Call customer service immediately during business hours for more information. DO NOT email or leave a message for changes or cancellations.
Where is Photo Evo located?
Photo Evo is the comsumer division of a West Michigan based professional photographic lab. Photo Evo was developed to give consumers access to professional photographic products and services. The retail store is located at 5260 Northland Drive, Suite A, Grand Rapids, Michigan 49525.
What is a metallic print?
Metallic prints are photographic prints on a special silver halide paper that replicates the sheen of metal. Images are high gloss and have a high impact. Subjects with high color saturation or metallic subjects make great metallic prints.
What are collage prints?
Collage prints and cards include access to FREE templates (designs) for your use within the Photo Evo system. They incorporate more than one image and personal text. Many templates are interchangeable and include color and design elements that do not relate to any one purpose and some are definitely made with baby or holiday graphics. Included also are interchangeable color borders along with type for a single image. Take a look at the template guide for great ideas before starting your order. Be sure to check your fonts here
before ordering to insure accurate font choice for text.
What are image books?
Image books are a great way to display a large number of images. Vacations, birthdays, and summer parties are all great for this application. Simply select the layout of 4-up, 8-up, etc. Select the background color or image for the background, strokes, fonts, and colors. You may either drag & drop your images separately or select all of your images and drag and drop all at once onto the page that you have just set up. You will then be asked if you want to place all the images in the book. Click yes to place all images in your book and the software will then generate pages until all your images are used in the book. Now all you have to do is select a cover layout, drag and drop your image to fill in the cover, click the 'add to order' button, and you are ready to submit your book to be printed. Your book will be spiral bound with a hard cover and backing. Be sure to check your fonts here
before ordering to insure accurate font choice for text.
Do the holiday greeting cards and graduation announcements come with envelopes?
Yes, with a few exceptions. Check here
for more information.
I'm having trouble loading Photo Evo!
Always update your JAVA regularly. Then restart your computer and re-download Photo Evo.
I updated my Mac OS X computer and now ROES doesn't seem to be working!
On June 16, 2009 Apple deployed an update to OS X 10.5.7 for Java via Software Updates. This update has performed some restructuring of the folder path to Java Web Start, and fails to retain the file in its' expected path of Applications - Utilities. Attempting to launch a ROES shortcut results in the icon bouncing on the dock and nothing else occurring.
To resolve these startup errors, using Finder go into the local hard drive and System - Library - CoreServices. Locate Java Web Start.app and copy it to the clipboard, then paste it into the Utilities folder under Applications. Using a web browser, go to the lab's web site and launch ROES. During the startup process, 2 warning windows will display - one to trust the application and another to allow it unrestricted access to the system. Click OK to both of these and ROES should open as normal. In rare cases, you may need to right-click on the launch.jnlp and choose Open With, then Browse to Java Web Start.app in Applications - Utilities. You can associate it with the Java Web Start.app in CoreServices, but at this time it is impossible to tell if the next Apple update for Java will keep it there.
Core 2 Duo Systems: To get a new shortcut, open Java Preferences.app from the same Utilities folder and click the Network tab, then click View cache at the lower right to bring up the Java Cache Viewer. Use the menu or icon to create a desktop application or shortcut as desired.
Core Duo and Non-Intel Mac: Shortcuts seem to be able to be created but WILL NOT EXECUTE. You must run from the lab's ROES link on their web site or from their ROES listed in the Java Cache Viewer, accessed from Finder in Applications - Utilities and open Java Preferences.app. In the Network tab, click View to open the Java applications list.
My desktop shortcut has disappeared. How can I get it back?
If the Photo Evo icon on your desktop disappears, these are the steps to restore it:
1) Click "Start", then "Run"
2) Type in "javaws -viewer" into the "Run" box (without the quotes, note the space between javaws and the dash)
3) The Java Cache Viewer should open up. Right click the application you want to restore icons for and click "Install shortcuts"